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 AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. A
Keywords: help desk software, helpdesk, service desk, support ticket software, web based, online, customer support, itil, sla, live chat, knowledge base, forum, downloads, news
Recent Changes: Removed potential security risks
Install Support: Install and Uninstall
Supported Languages: English, Croatian, Czech, Danish, Dutch, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Serbian, Serbo-Croatian, Spanish, Swedish, Thai
Additional Requirements: PHP, MySQL
PAD file URL: http://www.e-supportportal.com/pad_file.xml
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